As of November 2010, the Better Business Bureau has Elsberry Construction Services graded "F" for 25 complaints, most of them unresolved. The owner, Matt Elsberry, may be doing business now as "Des Moines Renovations."

The Des Moines Rehabbers Club has received multiple complaints regarding this contractor's work and cannot recommend hiring Mr. Elsberry.

[Recommendation submitted via e-mail] If you want an honest contractor who knows how to communicate, this is your guy. Troy handled a major renovation for us, which included adding a powder room in a closet, gutting kitchen and master bath, building closets, doing exterior stucco work, drywall/plaster repair, electrical, and plumbing, removal of steam heat and replacement with geothermal, and building a two-car garage. He does mostly carpentry and gets subs for the things he can't do. All of his subs were on-time, friendly, and good.

Scott remodeled a bathroom and kitchen for us, including some difficult tile work and custom site-built cabinetry. He and his assistant were conscientious while working in an occupied house, consistent with their work schedule, and competitively priced.